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How many days does my order reach my address?
The delivery time of the product you order depends on the shipping company we work with and the address distance. You can follow the delivery process on my Orders page.
How many days will my order be shipped?
Your order will be shipped within 3 business days at the latest.
How do I track the shipping process of my order?
To follow the product you have ordered, go to the “My Account” menu.
Which countries are shipping to?
To find out which countries we ship to: On the main page, you can check the Delivery Address option.
Which cargo companies do you work with?
We work with UPS company.
What should you pay attention to when receiving cargo?
Before receiving your product from the cargo company; Make sure you are not experiencing problems such as opening, tearing, crushing, wetting. If damage occurs as specified, please report to our company within 7 days with your damage report.
I was not at my address when my cargo arrived, what can I do?
If you are not at your address, DHL Express is delivered to the nearest branch of the shipping company. Then, information is given via SMS. With your order number, you can contact your cargo company to get your product. In order to ensure that your product will not be returned to NOTFROMMHERE, you must take delivery of your package within 3 days at the latest. In case your order is returned, please call Customer Service.
Can I get my cargo from the branch?
Yes, you can get your product from the branch office by contacting the shipping company.
Are the products I ordered at different times are shipped?
Each order has its own shipping code. Therefore, orders made at different times cannot be delivered at the same time.
Can I change the order address of the product I purchased?
Yes you can change. Call Customer Service at ........... with your order code.
Do I have to be a member to shop?
No, you can make purchases as a guest user. However, if you are a member, you can easily follow up on the order status, invoice tracking, refund, cancellation and change and you can do your transactions quickly.
How long do the products I put on my basket?
The products you put in your cart will remain in our stock. When the stock is run out, it is automatically deleted.
Where can I see the discount amount of my purchases?
After applying your coupon code, you can see the discounted price in the total.
My product is defective. What should I do?
You can return a defective product within 15 days. The product you send is returned immediately after we have confirmed that it is defective. To initiate the process, you can follow the instructions in the refund section in the return, cancellation and exchange area. If you do not have a member registration, call Customer Service on .............
What payment method can I shop with?
I will pay with my credit card. Is the system secure?
All of your card information is encrypted in the bank and in the secure gateway, so any information about you is saved and shared by us.
How do I create an account?
You can follow these steps after clicking the Register button on the top right corner of our website. 1- Fill in your first and last name on the Register page 2- Enter your e-mail address 3- Set your password 4- Click Register. You are ready to go shopping now.
How do I change my password?
I forgot my password, what can I do?
Go to My Account and click Forgot password. Enter your email address. Then follow the directions we send to your e-mail address.
I have a coupon code. How can I use it?
You can apply the discount by adding your coupon code to the Discount Code box on the basket page. You can see the discounted new amount in the total price section.
Is it possible to use multiple discount coupons on the same order?
No, you can only use one discount coupon for each order.
Can I use the same coupon for different orders?
No, you can only use 1 coupon code.
How can I return the product I purchased?
As NOTFROMHERE, customer satisfaction is very important for us. You can return the product you purchased in 15 days without any reason. The swimwear and lingerie products are not accepted due to hygiene. You may return the products in the original packaging provided that the labels have not been removed and used. You can follow the steps below for the return process. When the return product is received by us, the process will be completed as soon as possible and you will be informed.
When will I receive the refund of my order?
After the product reaches us, the eligibility of the return conditions is checked. If the product does not meet the return conditions, it will be returned to your address. If appropriate, the process is completed within 7-10 days. After the cancellation and return process is completed, an informative message is sent to your registered e-mail. The period of return of the returned amount to your account is related to your bank. If you pay by credit card, you will usually be refunded within 2-3 days. The refund process may be longer if you pay by bank card. If you are shopping in installments, your money will be refunded as much as the number of installments per month.
Do the shipping costs of the returned products belong to your company?
You can send the product to the relevant shipping company for FREE with your return code. If you do not transmit the cargo return code, the shipping charge belongs to you.
I lost my bill, how do I return?
Which products are not refundable?
The swimwear, accessory and lingerie products are not accepted due to hygiene. For other products, it is sufficient that it has not been used and the label has not been removed.
15-day return period expired, can I return the product?
When the legal check-out period expires, we are unable to accept returns for any reason whatsoever.